Frequently Asked Questions

Q. What are the dates for Ridge Haven's camps/retreats/conferences, how much do they cost, and how do I register for them?
A. Please know we try to set dates for our camps and conferences months in advance and make registration open as soon as possible. Click on the following event to be guided to their respective webpages for more information:
Summer Camp
Summer Retreat
Keenagers Conference
Winter Camp
Winter Retreat
If you are coming to Ridge Haven with a church group, school group or any other ministry group, please ask your group leader for more information.

Q. What is the difference between Great Adventure Camp and a normal Junior High or Senior High Week?
A. Our Great Adventure Week is geared more towards the outdoors than any of our other camps. Campers that week will stay in some of our open aired cabins and tentatively spend one night sleeping under the stars at a campsite on our campus (weather permitting), learn Wilderness Training from our summer staff, and hang out at “base-camp” throughout the week. Great Adventure Week will have a focus on hiking and spending time outdoors while still enjoying lots of our fun camp activities!

Q. I am a youth leader and I want to bring my youth group to Summer Camp! What are my options?
A. We would love to have your students at any week throughout the summer! As long as there is availability in the camp week, you can reserve spots for a specific number of students from your church so that they can all attend together. If you would like to stay in the cabin with your campers and bring other leaders from your church as well, our Service Camp or Summer Retreat are the best options for that! Call our office today at 828-862-3916 to get more information.
If you are looking to host your own retreat for your youth group during the summer or the rest of the year, check out our retreat services and call today to find out more!

Q. I forgot my camper’s login information. How can I access their account?
A. Returning campers must login to the same account as previously set-up. Please do not attempt to create a new account. If you cannot remember your login information, please call our office at 828-862-3916 or email ridgehaven@ridgehaven.org to have it reset.

Q. My camper is coming with several friends, but there are only two spots for cabin mate requests. How can I request for them to all be housed together?
A. The only thing we go by when creating cabin assignments is the cabin mate requests that you fill out online during registration. When more than 3 people want to be housed with each other, we suggest coordinating each camper’s cabin mate request so that each person is requested by at least one other person. For example, Camper A could request Camper B and Camper C, Camper B could request Camper C and Camper D, Camper C could request Camper D and Camper A, etc. We cannot guarantee cabin mate requests, but we do our best to place requests all in the same cabin!

Q. I have a 6th grader who could attend Junior or Junior High Camp OR I have a 9th grader who could attend Junior High or Senior High Camp. Which one should he or she attend?
A. The biggest difference between our different camp options will be the age of the other campers in the cabin. Each camp still does fun activities all over campus, participates in daily worship and a speaker, and spends time outside enjoying God’s creation. Some small differences are that we often have a different speaker for our Junior camps than for our Junior High and Senior High camps so that the length and topic of the talks can be applicable to each age group. We also have some variations on certain games that we play with Juniors to make them safer and more fun for a younger camper, as well as typically a slightly earlier bedtime for them. You as their parent know them best. Either way, we know they will have a fantastic week of camp!

Q. I am registered. When are all the forms due?
A. Forms such as waivers, asthma action plans, and diabetes action plans are due three weeks before the camp, retreat or conference starts. We want to make sure our staff is informed and prepared to take care of you!

Q. How do I make a payment?
A. First, register for the camp, conference or retreat of your choice. Once you have an online account with us, you will be able to make that payment through that account by clicking on the blue “Make a Payment” button on your dashboard.

Q. What is the camp cancellation policy?
A. Cancellations made prior to three (3) weeks before the first day of camp will receive a full refund minus the nonrefundable, non-transferable registration fee (deposit). Cancellations made within three (3) weeks of the first day of camp will not receive a refund. Final payment must be made at least two (2) weeks prior to the start of camp.

Q. What time is camper drop-off on Monday and pick-up on Saturday?
A. Find all details of the week including directions and timing for drop-off and pick-up on our Camp Letter located on our Camper Information Page!

Q. What is the refund policy for the Haven (Camp Store)?
A. All refunds will be in process the week after camp. If your camper has a balance of more than $5, it will be refunded back to you, and if the balance is less than $5, it will be transferred to our Camper Scholarship Fund. Credit card deposits into the store will be processed back onto that card. This can take 10-14 business days to actually be in your account once we’ve initiated it. If you paid with a check, we will initiate a refund check to be mailed back to you.

Q. Where can I find pictures of camp?
A. We use Waldo Photos to post pictures throughout the week. We have an album for each week and labeled accordingly, and a join code that will be listed in the Camp Letter. We will upload pictures from the day daily starting Tuesday by 4pm and ending Saturday.

Q. Is there Wifi on Campus?
A. We hope camp can be a technology free zone for our campers! However, if you are an adult leader and need access to the internet while on campus, most of our buildings have Wifi available, and you can always hop on the strongest Wifi on campus at the dining hall or from the porch just outside!

Q. I have a question I don’t see answered here. Where should I look next?
A. For a full list of details for your week of camp, check out the Camp Letter located on our Camper Information Page. This letter will give specific details for the camp your campers will be attending including directions, arrival and departure details, packing list, and more! If you do not see your question answered there, please reach out to us at (828) 862-3916 or ridgehaven@ridgehaven.org and we would be happy to help.